Right of withdrawal for consumers 

(A consumer is any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business, or profession.)

Cancellation policy

Right of withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period is 14 days from the day you or a third party designated by you, who is not the carrier, take possession of the goods, provided you ordered one or more goods as part of a single order and these are delivered together;

— on the day you or a third party designated by you, who is not the carrier, take possession of the last item, provided you ordered several goods as part of a single order and these are delivered separately;

To exercise your right of withdrawal, you must inform us (Vitalplant GmbH, Gustav-Kramer-Weg 1, 87700 Memmingen, Phone: +49 8331 4908695, Email: support@vitalplant.de) of your decision to withdraw from this contract by means of a clear statement (e.g., a letter sent by post, fax, or email). You may use the attached model withdrawal form, but this is not required.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Consequences of Withdrawal

If you withdraw from this contract, we will reimburse all payments we have received from you, including delivery costs (except for any additional costs resulting from your choice of a different type of delivery than the least expensive standard delivery offered by us), without delay and at the latest within 14 days from the day on which we receive notice of your withdrawal from this contract.

For this reimbursement, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged any fees for this reimbursement.

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earlier. You must send back or hand over the goods to us without delay and in any event no later than 14 days from the day on which you notify us of your withdrawal from this contract. The deadline is met if you send back the goods before the period of 14 days has expired.

You bear the direct costs of returning the goods. You are only liable for any diminished value of the goods if this loss in value is due to handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.

Exclusion or Expiry of the Right of Withdrawal

The right of withdrawal does not apply to contracts for the supply of goods that are not prefabricated and for whose production an individual choice or decision by the consumer is decisive or which are clearly tailored to the personal needs of the consumer;

— for the supply of goods that can spoil quickly or whose expiration date would be quickly exceeded;

— for the supply of alcoholic beverages, the price of which was agreed upon at the time of contract conclusion, but which can be delivered no earlier than 30 days after contract conclusion and whose current value depends on fluctuations in the market over which the trader has no influence;

— for the supply of newspapers, periodicals, or magazines, with the exception of subscription contracts.

The right of withdrawal expires prematurely for contracts

— for the supply of sealed goods which are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery;

— for the supply of goods which, after delivery, have been inseparably mixed with other items due to their nature;

— for the supply of audio or video recordings or computer software in a sealed package if the seal has been removed after delivery.

Sample Cancellation Form

(If you wish to cancel the contract, please fill out this form and send it back.)- Vitalplant GmbH, Gustav-Kramer-Weg 1, 87700 Memmingen, Phone: +49 8331 4908695, Email: support@vitalplant.de :

- I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/ the provision of the following service (*)- Ordered on (*)/ received on (*)- Name of consumer(s)- Address of consumer(s)- Signature of consumer(s) (only if submitted on paper)- Date(*) Delete as appropriate.