Refund policy
A. Instructions on Cancellation
Introduction
Consumers have a right to cancel as set out below, where a consumer is any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business, or profession:
Right to Cancel
You have the right to cancel this contract within fourteen days without giving any reason.
The cancellation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, takes possession of the last goods.
By way of derogation, in the case of a contract for the regular delivery of goods over a specified period, the cancellation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, takes possession of the first goods.
To exercise your right to cancel, you must inform us (Vitalplant GmbH, Kalchstraße 43, 87700 Memmingen, Germany, Tel.: 083314908695, Fax: 08331/80510, Email: info@vitalplant.de) of your decision to cancel this contract by means of a clear statement (e.g. a letter sent by post, fax, or email). You may use the attached model cancellation form, but this is not obligatory.
To meet the cancellation deadline, it is sufficient for you to send your notification concerning the exercise of your right to cancel before the cancellation period has expired.
Effects of Cancellation
If you cancel this contract, we will reimburse to you all payments received from you, including delivery costs (except for any additional costs resulting from your choice of a type of delivery other than the least expensive standard delivery offered by us), without undue delay and in any event no later than fourteen days from the day on which we receive notification of your cancellation of this contract. For this reimbursement, we will use the same means of payment as you used for the initial transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees as a result of this reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
You must send back or hand over the goods to us without undue delay and in any event no later than fourteen days from the day on which you inform us of the cancellation of this contract. The deadline is met if you send back the goods before the period of fourteen days has expired.
We will bear the cost of returning the goods.
You are only liable for any diminished value of the goods if that diminished value results from handling them in a way that was not necessary to examine the nature, characteristics, and functioning of the goods.
Exclusion or Premature Expiry of the Right to Cancel
The right to cancel expires prematurely in the case of contracts for the delivery of sealed goods that are not suitable for return for reasons of health protection or hygiene, if their seal has been removed after delivery.
The right to cancel does not apply to consumers who, at the time the contract is concluded, are not nationals of a Member State of the European Union and whose sole place of residence and delivery address are outside the European Union at the time the contract is concluded.
B. Cancellation Form
If you wish to cancel the contract, please complete this form and return it.
To
Vitalplant GmbH
Kalchstraße 43
87700 Memmingen
Germany
Email: info@vitalplant.de
I/We (*) hereby cancel the contract concluded by me/us (*) for the purchase of the following goods (*) / the provision of the following service (*)
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Ordered on (*) ____________ / received on (*) __________________
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Name of consumer(s)
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Address of consumer(s)
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Signature of consumer(s) (only if this form is submitted on paper)
_________________________
Date
(*) Delete as appropriate
